{"id":2964,"date":"2020-07-01T17:18:02","date_gmt":"2020-07-01T22:18:02","guid":{"rendered":"https:\/\/etsaperu.com.pe\/tienda-virtual\/?page_id=2964"},"modified":"2020-07-25T12:58:57","modified_gmt":"2020-07-25T17:58:57","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/etsaperu.com.pe\/tienda-virtual\/?page_id=2964","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"title\" style=\"text-align: center;\">LIBRO DE RECLAMACIONES<\/h3>\n<h4 class=\"title\" style=\"text-align: center;\">(Ley: 29571)<\/h4>\n<p>[\/vc_column_text][vc_separator border_width=&#8221;5&#8243;][vc_empty_space][vc_column_text]Conforme al c\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, ponemos a tu disposici\u00f3n el Libro de Reclamaciones en caso desees ingresar un reclamo o queja respecto al servicio o producto recibido.<\/p>\n<div class=\"steps\">\n<h3>Para poder ingresar tu queja o reclamo deber\u00e1s seguir los siguientes pasos:<\/h3>\n<p><b>1.<\/b> Llenar el siguiente formulario registrando el tipo de reclamo o queja y datos de contacto para poder ubicarte.<\/p>\n<p><b>2.<\/b> Despu\u00e9s de completar el formulario haz clic en el bot\u00f3n &#8220;Enviar&#8221;.<\/p>\n<p><b>3.<\/b> En las siguientes 48 horas recibir\u00e1s un mensaje por e-mail con tu n\u00famero de reclamo o queja, el cual deber\u00e1s guardar para tu posterior seguimiento o consulta.<\/p>\n<p><b>4.<\/b> De conformidad y en cumplimiento del D.S.011-2011 PCM\u00a0 y seg\u00fan DS 037-2011PCM reglamento modificado 006-2014-PCM, el plazo de atenci\u00f3n del reclamo es de 30 d\u00edas calendario desde su presentaci\u00f3n, el cual podr\u00e1 extenderse excepcionalmente de acuerdo a la complejidad del requerimiento.<\/p>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<div class=\"salesforce_w2l_lead sf_one_column\"><form id=\"sf_form_salesforce_w2l_lead_1\" class=\"w2llead top-aligned\" method=\"post\" action=\"#sf_form_salesforce_w2l_lead_1\"><div class=\"sf_field sf_field_Tipo_de_Documento__c sf_type_select\">\t<label class=\"w2llabel required  select\" for=\"sf_Tipo_de_Documento__c\">Tipo de Documento: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t\t<select id=\"sf_Tipo_de_Documento__c\" class=\"w2linput select\" name=\"Tipo_de_Documento__c\"><option value=\"DNI\" >DNI<\/option><option value=\"RUC\" >RUC<\/option><option value=\"CARNET DE EXTRANJER\u00cdA \/ PASAPORTE\" >CARNET DE EXTRANJER\u00cdA \/ PASAPORTE<\/option><\/select><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Numero_de_Documento__c sf_type_text\">\t<label class=\"w2llabel required  text\" for=\"sf_Numero_de_Documento__c\">N\u00famero de Documento: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t<input type=\"text\" placeholder=\"\" value=\"\" id=\"sf_Numero_de_Documento__c\" class=\"w2linput 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class=\"required\">*<\/span><\/sup><\/label>\t<input type=\"text\" placeholder=\"\" value=\"\" id=\"sf_Apellido_materno__c\" class=\"w2linput text\" name=\"Apellido_materno__c\"  \/><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Medio_de_comunicacion__c sf_type_select\">\t<label class=\"w2llabel required  select\" for=\"sf_Medio_de_comunicacion__c\">Medio de comunicaci\u00f3n: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t\t<select id=\"sf_Medio_de_comunicacion__c\" class=\"w2linput select\" name=\"Medio_de_comunicacion__c\"><option value=\"Correo electr\u00f3nico\" >Correo electr\u00f3nico<\/option><option value=\"Correo f\u00edsico\" >Correo f\u00edsico<\/option><\/select><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Correo__c sf_type_email\">\t<label class=\"w2llabel required  email\" for=\"sf_Correo__c\">Correo electr\u00f3nico: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t<input type=\"email\" placeholder=\"\" value=\"\" id=\"sf_Correo__c\" class=\"w2linput text\" name=\"Correo__c\"  \/><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Telefono__c sf_type_text\">\t<label class=\"w2llabel required  text\" for=\"sf_Telefono__c\">Tel\u00e9fono: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t<input type=\"text\" placeholder=\"\" value=\"\" id=\"sf_Telefono__c\" class=\"w2linput text\" name=\"Telefono__c\"  \/><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Direccion__c sf_type_text\">\t<label class=\"w2llabel required  text\" for=\"sf_Direccion__c\">Direcci\u00f3n: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t<input type=\"text\" placeholder=\"\" value=\"\" id=\"sf_Direccion__c\" class=\"w2linput text\" name=\"Direccion__c\"  \/><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Departamento__c sf_type_text\">\t<label class=\"w2llabel required  text\" for=\"sf_Departamento__c\">Departamento: <sup><span 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type=\"checkbox\" id=\"sf_Servicio__c\" class=\"w2linput checkbox\" name=\"Servicio__c\" value=\"FALSE\"  \/>\t<label class=\"w2llabel   checkbox w2llabel-checkbox-label\" for=\"sf_Servicio__c\">Servicio<\/label><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Producto__c sf_type_checkbox\">\t\t<input type=\"checkbox\" id=\"sf_Producto__c\" class=\"w2linput checkbox\" name=\"Producto__c\" value=\"FALSE\"  \/>\t<label class=\"w2llabel   checkbox w2llabel-checkbox-label\" for=\"sf_Producto__c\">Producto<\/label><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Monto_del_reclamo__c sf_type_text\">\t<label class=\"w2llabel required  text\" for=\"sf_Monto_del_reclamo__c\">Monto del reclamo (s\/.): <sup><span class=\"required\">*<\/span><\/sup><\/label>\t<input type=\"text\" placeholder=\"\" value=\"\" id=\"sf_Monto_del_reclamo__c\" class=\"w2linput text\" name=\"Monto_del_reclamo__c\"  \/><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_description sf_type_textarea\">\t<label class=\"w2llabel required  textarea\" for=\"sf_description\">Descripci\u00f3n: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t\t<textarea id=\"sf_description\" class=\"w2linput textarea\" name=\"description\" placeholder=\"\"><\/textarea><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Tipo_de_reclamo__c sf_type_select\">\t<label class=\"w2llabel required  select\" for=\"sf_Tipo_de_reclamo__c\">Tipo: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t\t<select id=\"sf_Tipo_de_reclamo__c\" class=\"w2linput select\" name=\"Tipo_de_reclamo__c\"><option value=\"Queja\" >Queja<\/option><option value=\"Reclamo\" >Reclamo<\/option><\/select><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Descripcion_del_producto__c sf_type_text\">\t<label class=\"w2llabel required  text\" for=\"sf_Descripcion_del_producto__c\">Descripci\u00f3n del producto: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t<input type=\"text\" placeholder=\"\" value=\"\" id=\"sf_Descripcion_del_producto__c\" class=\"w2linput text\" name=\"Descripcion_del_producto__c\"  \/><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Detalle_de_tu_reclamo__c sf_type_textarea\">\t<label class=\"w2llabel required  textarea\" for=\"sf_Detalle_de_tu_reclamo__c\">Detalle: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t\t<textarea id=\"sf_Detalle_de_tu_reclamo__c\" class=\"w2linput textarea\" name=\"Detalle_de_tu_reclamo__c\" placeholder=\"\"><\/textarea><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field sf_field_Pedido__c sf_type_textarea\">\t<label class=\"w2llabel required  textarea\" for=\"sf_Pedido__c\">Pedido: <sup><span class=\"required\">*<\/span><\/sup><\/label>\t\t<textarea id=\"sf_Pedido__c\" class=\"w2linput textarea\" name=\"Pedido__c\" placeholder=\"\"><\/textarea><div class=\"clearfix\"><\/div><\/div><div class=\"sf_field 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requeridos.<\/p><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html]JTNDaW5wdXQlMjBpZCUzRCUyMnByaW50JTIyJTIwY2xhc3MlM0QlMjJwcmludCUyMiUyMHR5cGUlM0QlMjJidXR0b24lMjIlMjB2YWx1ZSUzRCUyMkltcHJpbWlyJTIyJTJGJTNF[\/vc_raw_html][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] LIBRO DE RECLAMACIONES (Ley: 29571) [\/vc_column_text][vc_separator border_width=&#8221;5&#8243;][vc_empty_space][vc_column_text]Conforme al c\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, ponemos a tu disposici\u00f3n el Libro de Reclamaciones en caso desees ingresar un reclamo o queja respecto al servicio o producto recibido. Para poder ingresar tu queja o reclamo deber\u00e1s seguir los siguientes pasos: 1. Llenar el siguiente formulario [&hellip;]<\/p>\n","protected":false},"author":990003,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-2964","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/etsaperu.com.pe\/tienda-virtual\/index.php?rest_route=\/wp\/v2\/pages\/2964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/etsaperu.com.pe\/tienda-virtual\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/etsaperu.com.pe\/tienda-virtual\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/etsaperu.com.pe\/tienda-virtual\/index.php?rest_route=\/wp\/v2\/users\/990003"}],"replies":[{"embeddable":true,"href":"https:\/\/etsaperu.com.pe\/tienda-virtual\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2964"}],"version-history":[{"count":20,"href":"https:\/\/etsaperu.com.pe\/tienda-virtual\/index.php?rest_route=\/wp\/v2\/pages\/2964\/revisions"}],"predecessor-version":[{"id":3172,"href":"https:\/\/etsaperu.com.pe\/tienda-virtual\/index.php?rest_route=\/wp\/v2\/pages\/2964\/revisions\/3172"}],"wp:attachment":[{"href":"https:\/\/etsaperu.com.pe\/tienda-virtual\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}